Terms of Service

These Terms govern the use of XENAKE’s website, SILENT TRACE, paid cases or episodes, and related online services (“Services”).

These Terms become applicable when posted or otherwise made available through the Services. XENAKE may update them to the extent permitted by applicable law. Material changes will be notified as required by law.

Mandatory consumer-protection law and applicable Google Play or Apple App Store rules remain controlling where they apply.

The Services may include:

• the XENAKE website
• free SILENT TRACE content
• paid cases, episodes, or other digital content
• save/restore and entitlement functionality
• post-clear investigation, replay, badges, and results
• customer support
• limited AI-based interactions if actually released

You must be eligible to use the Services under applicable law and store rules. A minor may require parental or guardian authorization for paid purchases where required.

SILENT TRACE is not primarily directed to children under 14.

The initial free SILENT TRACE experience may begin without login using a temporary player or installation-based state.

Account linking may be required for a first paid purchase, purchase restoration, device change, data recovery, entitlement verification, or abuse prevention.

Supported account methods may include Google, Apple, or email verification depending on the released implementation.

Prices and purchase conditions are shown in the applicable purchase interface and app store.

Payments are generally processed by the applicable platform, such as Google Play or the Apple App Store.

Purchasing digital content grants a limited, non-exclusive, non-transferable personal right to use that content under these Terms and applicable store terms. It does not transfer ownership of XENAKE’s intellectual property.

Entitlements may depend on verified store transactions. Android and iOS purchase records and entitlements may be managed separately depending on platform rules and the released implementation.

A valid refund, revocation, cancellation, or chargeback may result in the associated entitlement being restricted or withdrawn.

Withdrawal, cancellation, and refund rights are governed by applicable consumer law and the policies of the store through which the purchase was made.

Where legally permitted, the right of withdrawal for digital content may be restricted after supply or use has begun, subject to the requirements of applicable law.

These Terms do not categorically waive or exclude refund rights that cannot lawfully be excluded.

For duplicate purchases, missing entitlements, restoration, or purchase disputes, contact support@xenake.com.

After completing a case, the Services may provide:

• Further Investigation — continue from the completed case state to discover missed clues, records, results, or badges
• New Run — restart the case as a new playthrough

Replay does not itself cancel a valid paid entitlement.

Usage limits for server- or AI-based features may not reset without limit on replay or a new run.

XENAKE may provide limited generative-AI interactions only where they add meaningful player value.

AI is not intended to independently create or alter the fixed truth of a case, the culprit, evidence existence, or final resolution.

For quality, safety, cost, provider availability, or operational reasons, XENAKE may change the AI provider/model, impose usage limits, temporarily suspend AI functionality, or replace it with structured/pre-authored interactions.

Unless expressly stated otherwise, no specific AI provider or model is guaranteed on a permanent basis.

XENAKE may update or modify the Services for product improvement, security, bug fixes, legal/store compliance, technical changes, third-party changes, or operational reasons.

The Services may be temporarily unavailable due to maintenance or circumstances outside XENAKE’s reasonable control.

XENAKE does not promise perpetual server operation or indefinite availability of a particular online or AI feature.

If a material service or the service as a whole must be discontinued, XENAKE will follow applicable law and may consider reasonable measures to reduce user impact, such as advance notice, stopping new sales, a grace period, alternative access, or a final client/content solution where feasible.

Nothing in this section excludes refund or compensation obligations imposed by applicable law.

You may not:

• send abusive or automated high-volume requests to the service or APIs
• bypass payment, entitlement, usage-limit, or security controls
• use another person’s account or payment method without authorization
• reverse engineer, tamper with, or interfere with the Services outside rights expressly granted by law
• unlawfully reproduce, distribute, sell, or exploit game content/assets
• disrupt normal operation or other users’ legitimate use
• violate applicable law

The Services, games, stories, characters, visual assets, audio, code, logos, trademarks, and other content are owned by XENAKE or their respective rights holders.

Your rights are limited to personal use of the Services unless otherwise permitted by law or written authorization.

Game state may be stored locally on a device or on XENAKE’s servers depending on the feature.

Gameplay progress and purchase entitlements may be maintained separately.

XENAKE will make reasonable efforts to provide supported save/restore functions, but some local data may not be recoverable after device failure, OS reset, unsupported environments, or circumstances outside XENAKE’s reasonable control.

Purchase restoration may rely on platform transaction records and server verification.

XENAKE will use reasonable efforts to operate the Services in accordance with applicable law and these Terms.

Nothing in these Terms excludes liability for intentional misconduct or gross negligence, mandatory consumer rights, or other liability that cannot lawfully be excluded.

Liability for events outside XENAKE’s reasonable control may be limited to the extent permitted by applicable law.

XENAKE may transfer the business or Services in connection with a merger, business transfer, acquisition, reorganization, or similar transaction.

Any required notice or procedure will be handled in accordance with applicable law, and personal information will remain subject to applicable privacy requirements.

• General/business: contact@xenake.com
• Game and purchase support: support@xenake.com
• Privacy: privacy@xenake.com

Please do not send passwords, full payment-card numbers, government identification, or other unnecessary sensitive information.

These Terms are governed by the laws of the Republic of Korea.

The parties should first attempt to resolve disputes in good faith. Where court proceedings are necessary, jurisdiction will be determined under applicable law.

Nothing in these Terms limits mandatory consumer protections.

These Terms are effective as of September 21, 2026.